Skip to main content

Billing Issues

How billing works in ReelBot​

ReelBot uses Stripe to handle all billing securely.

This means:

  • ReelBot does not store your card details
  • payments, retries, and invoices are managed by Stripe
  • billing actions are explicit and auditable

Most billing issues are state-related, not system failures.

Common billing issues​

Below are the most common billing-related situations and how to resolve them.

Payment failed​

What it means​

A payment attempt did not succeed.

This can happen due to:

  • expired card
  • insufficient funds
  • bank rejection
  • temporary network issues

What ReelBot does​

When a payment fails:

  • you are notified inside the app
  • your subscription may enter a restricted state
  • retry attempts may occur automatically (via Stripe)

Your data is not deleted.

How to fix it​

  1. Go to Account Settings → Manage Plan
  2. Update your payment method
  3. Retry the payment if prompted

Access is restored automatically once payment succeeds.

Subscription shows inactive or downgraded​

What it means​

Your subscription has ended or failed to renew.

Common causes:

  • cancelled subscription
  • repeated payment failures
  • expired payment method

What ReelBot does​

  • your account transitions to the Free plan
  • higher-tier limits are disabled
  • existing content remains accessible

No content is removed.

How to fix it​

  • upgrade or resubscribe from Manage Plan
  • ensure a valid payment method is on file

Upgrades take effect immediately.

Unexpected charge​

What it means​

You see a charge you didn’t expect.

This is usually due to:

  • automatic renewal
  • plan upgrade
  • previously failed payment retry

How to investigate​

  1. Check Subscription & Usage
  2. Review your current plan and billing cycle
  3. Check your email for Stripe invoices or receipts

All charges are documented.

Referral credit not applied​

What it means​

You expected a referral credit, but don’t see it applied yet.

Common reasons​

  • the referred user hasn’t completed their first payment
  • the payment failed or was refunded
  • your next billing cycle hasn’t occurred yet
  • your subscription is no longer active

Referral credits apply only to the next successful renewal.

Discount not applied at checkout​

What it means​

A referral or promotional discount didn’t appear.

Possible causes​

  • referral link not used during signup
  • discount applies only to first payment
  • checkout was restarted without the code

Discounts are not applied retroactively.

Invoice or receipt missing​

What it means​

You can’t find a billing receipt.

How to find it​

  • check your email inbox and spam folder
  • Stripe sends receipts automatically
  • billing emails are sent to your account email

If needed, access Stripe billing from Manage Plan.

Refund requests​

Important note​

Refunds are not automatic unless explicitly stated.

Most plans:

  • renew automatically
  • do not include refunds for unused time

If you believe a charge is incorrect:

  • contact support with details
  • include invoice ID if available

Billing during account deletion​

If you delete your account:

  • active subscriptions are cancelled
  • future charges stop
  • unused time or credits are forfeited

Deletion does not trigger refunds by default.

What billing issues do NOT affect​

Billing issues do not:

  • delete your videos
  • remove assets
  • erase drafts
  • disconnect channels automatically

Your data remains safe.

When to contact support​

Contact support if:

  • a charge cannot be explained
  • a payment succeeded but access wasn’t restored
  • invoices show incorrect plan details

Include:

  • your User ID
  • invoice ID or date
  • what you expected vs what happened

This speeds up resolution.

The CreatorOps perspective​

In CreatorOps, billing must be:

  • predictable
  • reversible where possible
  • clearly communicated

ReelBot relies on Stripe to ensure accuracy — and surfaces state clearly when something changes.

  • Manage Your Plan
  • Limits & Usage
  • Referral Program
  • Account Deletion

Billing issues are usually resolvable — calmly and transparently.