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Asset Issues

How asset issues usually occur​

Most asset-related issues are state or limit related, not failures.

Common causes include:

  • storage limits
  • unsupported file formats
  • orientation mismatches
  • incomplete uploads
  • asset deletion during drafts or batches

ReelBot surfaces asset issues clearly and blocks unsafe actions.

Asset upload fails​

What it means​

An asset did not upload successfully.

Common causes​

  • file size exceeds plan limit
  • unsupported file format
  • network interruption
  • storage quota reached

What to do​

  1. Check your storage usage
  2. Confirm file format is supported
  3. Retry upload with a smaller file
  4. Refresh and try again if network was unstable

Uploads do not consume AI credits.

Asset uploads but doesn’t appear​

What it means​

The upload succeeded but the asset isn’t visible.

Common causes​

  • orientation filter hiding the asset
  • upload still processing
  • viewing the wrong asset tab

What to do​

  • toggle Show all orientations
  • refresh the page
  • check the correct tab (My Videos / My Music)

Assets appear immediately once processing completes.

Can’t select an asset during video creation​

What it means​

An asset exists but cannot be selected.

Common causes​

  • selecting more than one music track
  • asset deleted in another session
  • draft restored with missing assets

What to do​

  • ensure only one music asset is selected
  • re-add the asset if it was deleted
  • refresh the draft state

ReelBot prevents invalid selections intentionally.

Asset preview not working​

What it means​

Preview fails to load or play.

Common causes​

  • temporary network issue
  • asset still processing
  • unsupported preview format

What to do​

  • wait a few seconds and retry
  • refresh the page
  • confirm the asset finished uploading

Previewing does not affect limits or usage.

Orientation mismatch issues​

What it means​

Assets don’t match the selected video orientation.

Why this happens​

ReelBot filters assets by orientation by default to prevent mistakes.

What to do​

  • toggle orientation filtering
  • confirm you want to use mismatched assets
  • switch video orientation if needed

This behavior is intentional and protective.

Storage limit reached​

What it means​

You’ve used all available storage for your plan.

What happens​

  • new uploads are blocked
  • existing assets remain usable
  • shared assets remain available

What to do​

  • delete unused assets
  • upgrade your plan for more storage
  • reuse shared assets where possible

Storage never resets automatically.

Deleted asset still appears in a project​

What it means​

An asset was deleted but appears in a generated video.

Why this is expected​

Generated videos embed assets at render time.

Deleting an asset:

  • removes it from the library
  • does not affect existing videos

This is expected behavior.

Asset missing after restoring a draft​

What it means​

A draft references an asset that no longer exists.

Common causes​

  • asset was deleted
  • asset upload failed previously

What to do​

  • reselect a valid asset
  • complete the Assets step again

ReelBot will not auto-recover missing assets.

Image animation not available​

What it means​

AI image animation cannot be used.

Common causes​

  • AI credits exhausted
  • feature not available on current plan
  • unsupported image format

What to do​

  • check AI credit usage
  • upgrade plan if required
  • upload a supported image format

Image animation consumes AI credits.

Public asset search returns no results​

What it means​

No results were returned from the public library.

Common causes​

  • overly specific search terms
  • orientation filter applied
  • temporary external API issue

What to do​

  • broaden your search terms
  • disable orientation filtering
  • retry later if issue persists

Public assets are external and may vary.

What asset issues do NOT affect​

Asset issues do not:

  • delete projects
  • affect published videos
  • consume AI credits unexpectedly
  • modify drafts silently

ReelBot isolates asset problems safely.

When to contact support​

Contact support if:

  • assets consistently fail to upload
  • storage usage appears incorrect
  • assets disappear unexpectedly
  • behavior contradicts documentation

Include:

  • your User ID
  • asset type (video, music, image)
  • exact error message
  • steps to reproduce

The CreatorOps perspective​

In CreatorOps, assets are inventory, not disposable files.

ReelBot:

  • protects against invalid usage
  • enforces limits explicitly
  • preserves generated outputs

Most asset issues are signals — not failures.

  • Assets Overview
  • Uploading Assets
  • Storage Limits
  • Limits & Usage

Manage assets deliberately — the system will stay predictable.